Draft: this policy must be reviewed and approved by the hospital's authorised personnel or legal adviser before it is relied upon.
1. Who we are
KAMUKUYWA HIGHWAY Medical Center & Nursing Home ("we") is the data controller for information submitted through this website.
2. Information we collect
Through our forms we collect your name, phone number, optional email address, the service you are interested in, preferred appointment date and time, and any short message you choose to give. We do not ask for detailed medical history on this website.
3. Why we collect it
To respond to enquiries and coordinate appointment requests. We rely on your consent, which you give when submitting a form.
4. How we protect it
Submissions are stored in a secured database accessible only to authorised staff. Information is never sold or shared for marketing.
5. Retention
Website requests are kept only as long as needed to handle them, after which they are deleted, unless the law requires longer retention.
6. Confidentiality
Clinical information shared during care is handled under professional confidentiality obligations and is kept separate from this website.
7. Your rights
Under Kenya's Data Protection Act, 2019, you have the right to be informed, to access your data, to object to processing, to correct inaccurate data, and to request deletion. You may also lodge a complaint with the Office of the Data Protection Commissioner.
8. Contact
For privacy questions, contact the hospital by email or telephone. Contact us at enquiries@kamukuywamedcare.co.ke or call 0791819179.